SHIPPING POLICY

Last Updated: February 2026 

This Shipping Policy forms part of Nexora's Terms of Service. By placing an order on our website, you agree to the terms outlined below. Please read this policy carefully before completing your purchase.

Order Processing Time

Orders are typically processed on the next business day following your purchase. Business days are Monday through Friday, excluding holidays. Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email containing your tracking number.

During high-volume periods — including holidays, promotional events, or product launches — processing times may be longer than usual. We appreciate your patience and will always make every effort to ship your order as quickly as possible.

Shipping Times & Delivery Estimates

All shipping timeframes displayed on our website or at checkout are estimates only. They are provided for general informational purposes and do not constitute a delivery guarantee of any kind.

 

Actual delivery times may vary based on a number of factors outside our control, including carrier performance and capacity, weather conditions and natural events, customs processing and clearance times (for international orders), your delivery location and its accessibility, and carrier or postal service disruptions.

By placing an order, you acknowledge and accept that delivery estimates are not guaranteed and that Nexora bears no liability for delays caused by carriers, customs authorities, or any other circumstance beyond our reasonable control.

Non-Delivery Claims

If your order has not been received and your tracking information does not show a "Delivered" status within 90 days (3 months) of your purchase date, please contact us immediately at email.nexora.store@gmail.com with your order number.

Upon verification of your tracking record, you will be eligible to choose between a full refund or a reshipment of your order at no additional cost.

Tracking Your Order

Once your order ships, you will receive an email with your tracking number and a link to monitor your shipment's progress through the carrier's website. Please allow up to 24 hours from the time of your shipping confirmation email for tracking information to become active in the carrier's system.

If you have not received a tracking number within 3 business days of placing your order, please check your spam or junk folder first, then contact us at email.nexora.store@gmail.com with your order number.

Package Shows as Delivered But Not Received

If your tracking information shows your package as delivered but you have not received it, please take the following steps before contacting us:

•       Check with neighbors, household members, or building management — packages are sometimes left with a neighbor or in a secure location;

•       Check all possible delivery locations at your address, including mailboxes, side doors, garages, or covered areas;

•       Verify the delivery address on your order confirmation to ensure it matches your intended address;

•       Wait 24 hours — carriers occasionally mark packages as delivered 1 business day before they actually arrive;

•       Contact the carrier directly using your tracking number to file a missing package report and request GPS delivery confirmation.

 

If after completing all of the above steps your package cannot be located, contact us at email.nexora.store@gmail.com with your order number and details of the steps you have taken. We will do our best to assist you, but please note that once a carrier confirms delivery, Nexora's liability for the shipment is limited unless insured shipping was selected at checkout.

Insured Shipping

Nexora offers an optional insured shipping upgrade at checkout. If you selected insured shipping and your order is confirmed as lost, damaged, or stolen during transit, please contact us at email.nexora.store@gmail.com with your order number, a description of the issue, and any supporting documentation (such as photos of damaged packaging).

We will initiate a claim with the carrier on your behalf. Resolution timelines are determined by the carrier and may take several business days. Nexora is not responsible for the outcome of carrier claims but will advocate on your behalf throughout the process.

If insured shipping was NOT selected at checkout, Nexora is not responsible for orders that are damaged, lost, or stolen during transit, and no refund or replacement will be issued on that basis.

Shipping & Customs

Nexora ships to select destinations. Availability of shipping to your country will be confirmed at checkout.

Customs, Duties & Taxes

For all orders, any customs fees, import duties, tariffs, taxes, or other charges imposed by your country's customs authority are the sole responsibility of the customer. These charges are not included in your order total and are not collected by Nexora at checkout. The amount of these fees is determined entirely by your local customs office and is beyond our control.

By placing an international order, you acknowledge that you are responsible for any customs-related fees that may apply and that refusal to pay such fees or refusal of delivery as a result will not entitle you to a refund.

Customs Delays

International shipments may experience delays due to customs processing, inspection, or clearance procedures in the destination country. These delays are entirely beyond our control and do not constitute grounds for a refund or cancellation. Nexora is not liable for any loss, inconvenience, or damage resulting from customs-related delays.

Customs Seizures

In rare cases, packages may be seized by customs authorities. Nexora is not responsible for any items seized by customs and no refund will be issued in such cases unless insured shipping was selected and the carrier's claim process confirms the loss.

Order Cancellations

Once an order is placed, it cannot be canceled. Orders enter our fulfillment system immediately upon placement to ensure fast processing and delivery. We are not able to make exceptions to this policy regardless of the reason for the cancellation request.

If you would like to return an order after it has been delivered, please refer to our Return & Refund Policy for eligibility criteria.

Incorrect or Incomplete Shipping Address

 

If an incorrect or incomplete address is provided, Nexora bears no liability for any resulting delivery failures, delays, lost packages, or associated costs. In such cases, it is the customer's responsibility to contact the carrier directly using your tracking number to attempt to redirect or recover the shipment.

Before a Tracking Number is Assigned

If you realize your address is incorrect immediately after placing your order, contact us as soon as possible at email.nexora.store@gmail.com with your order number and the corrected address. We cannot guarantee that address changes can be accommodated, as orders are processed quickly, but we will make every effort to assist you before the order is handed to the carrier.

After a Tracking Number is Assigned

Once a tracking number has been assigned to your order, the shipping address cannot be modified under any circumstances. The package will be dispatched to the address provided at checkout. No refunds or replacements will be issued as a result of delivery failures caused by an incorrect or incomplete address provided by the customer.

Returned-to-Sender Packages

If your package is returned to us by the carrier due to an undeliverable address, failed delivery attempts, or refusal of delivery by the customer, you will be responsible for any reshipment costs. No refund will be issued for the original order in these cases.

Incorrect or Missing Items

If you receive an item that is incorrect or your order is missing items, you must contact us within 14 days of the delivery date shown on your tracking information. Reports submitted after 14 days of confirmed delivery will not be eligible for any refund or replacement, as the order will be considered received in full and without issue.

To report an incorrect or missing item, email us at email.nexora.store@gmail.com with:

•       Your order number;

•       Photos of what you received (including packaging);

•       A description of the issue.

 

We will review your report and respond within 3-5 business days with a resolution.

Damaged Packages

If your order arrives visibly damaged, please take photos of the outer packaging and the product before discarding anything, and contact us at email.nexora.store@gmail.com within 14 days of delivery with your order number and photos of the damage.

If insured shipping was selected at checkout, we will initiate a claim with the carrier. If standard shipping was selected, we will review the situation on a case-by-case basis but cannot guarantee a replacement or refund for damage that occurs during transit.

Questions

If you have any questions about this Shipping Policy or need assistance with your order, please don't hesitate to reach out. We're here to help.

 

Nexora

Email: email.nexora.store@gmail.com

We aim to respond to all inquiries within 3-5 business days.

This Shipping Policy is incorporated by reference into Nexora's Terms of Service.

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